Help! For the first time in over four years, I had to refund a cusomer and pack up and go home because I had a printer error that I was unable to correct in order to fulfil the job. :(
I had used the photobooth at an event earlier in the day with no issues. Packed up and went to the next job, which was a graduation party where I set up in the client's garage. When I plugged everything in and turned on the power to the printer, we blew a breaker. The client had a refrigerator and a Television going on the same circuit. She reset the breaker and I tried again, and again blew the breaker. She found another extension cord for us to plug into, and finally we had power BUT when I tried to print my first photo I got a "ribbon error" on my DNP RX1. There was an unfinished print in the printer. I removed it, renistalled the paper and ribbon and tried again. The printer acted as if it were going to print, but got the ribbon error message again. I turned everything off and restarted, and tried again. Same error message. I even took out the old roll of paper and ribbon (with half of it remaining) and installed a new roll of media and still the same issue. After 40 minutes of fooling with it, I told her that one option was that I could take photos and give them to her on a disk and refund her half the money. She was completely understanding and gracious but really didn't want to continue without prints, which I totally understood. So I refunded the money (ouch!) and packed up.
At home we tried again with the same problem. Could the power outage have done something to the printer? Any other ideas? It worked FINE at the earlier event. I am so frustrated. Fortunately it is fairly new (March) and still under warranty.
Thanks in advance!