Ciaat Brava Printer Problems

I need help I have used my booth for about 5 events with no problems.  On my last event the printer wouldn't print and they error that I found is saying ribbon problems.  I replaced with 4 different ribbons and it still wont work, I have an event Saturday I'm desperate


  • 4 Comments sorted by Votes Date Added
  • weddingtech_entertainment
    We've been having the same problem with our HITI. It all happened when they changed the ribbon cartridge casing. Is it just two spools of ink with a black cartridge included in the box but not attached your using? If so, our solution was to use the original gray casing. I'm seeing his problem EVERYWHERE with the HITI, I know yours is different but it's worth a shot. There's not too helpful info out there in time of crisis, speaking from a hellish persona experience. Hope this helps at all!!!!
    Roya - WeddingTech Entertainment
  • Dre3000
    Hi Stacy, how are you making out with your printer issue? if you are in the western ny area I'm willing to help you with your event!
  • PB&J
    edited October 12
    I realize it's about 3 years too late for the first two posters, but maybe this will help others with the same issue.

    I had the same issue at a couple events, and changed ribbons several times, and had to refund my fee.

    A year later found out why.  The Brava is very sensitive to power fluctuations, particularly brown outs.  I bought a UPS to provide steady power, and never had that happen again.
  • PB&J
    BTW, the Brava has been discontinued. 
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