Cip error Hiti 520L

Wanna
Hi there!

I have a problem with my new printer Hiti 520L. 
When printing at the events I often get a 0200 IC chip missing error. It is not a problem of the ribbon as I used multiple ribbons and I got this error every time while printing at the events. After I check the ribbon, scroll it a little, restart the printer, it works but then after a few prints I get the error again.

Did any of you got this issue?
Thank you!
Wanna

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