Problems with my HiTi p520L printer

Hello everyone! I'm new to the group and I'm desperate! On the screen of my hiti 520l printer says "there is no paper" but if it has paper and the sensor does recognize the paper but the screen still appears that message, and probe in various ways but I do not know what could be the problem and in me Country no technical support of hiti to someone happened to him equal? Think of "resetting" the printer, but do not get the combination of buttons to do it .. HELP! Thank you very much :) (excuse my English, I speak Spanish)


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